Privacy Policy
TradeKeep LLC · Last updated: [EFFECTIVE DATE — pending CommLaw review]
TradeKeep LLC ("TradeKeep," "we") provides a managed AI call-answering service (Answer) and an online-presence service (Presence) for home-service businesses ("clients"). This policy explains what information we handle, why, and the choices available to clients and to the people who call them ("callers").
Information we handle
- Call data. When a call comes in on a client's TradeKeep line, we process the caller's phone number, the date, time, and length of the call, an audio recording of the call, and a written transcript.
- Caller-provided information. Names, service addresses, and details a caller shares to request service (such as the problem described, preferred times, and callback numbers). This information is collected on behalf of the client the caller contacted.
- Booking and job information. Appointment details and qualification answers generated from calls, passed to the client's scheduling or CRM system.
- Client account information. Business contact details, service configuration (hours, services, service area, booking and escalation rules), billing contact information, and average ticket values used to prepare client reports.
- Website information. This website does not use advertising trackers and does not operate accounts or forms that collect personal information. Booking is handled through our scheduling provider's page, which is governed by that provider's policy.
How we use it
- To answer, qualify, book, and escalate calls for the client the caller contacted.
- To deliver call summaries, transcripts, and weekly reports to that client.
- To operate, secure, and improve the service — including tuning a client's answering configuration at the client's direction.
- To bill clients and meet legal obligations.
We do not sell personal information
TradeKeep does not sell personal information, and does not share it for cross-context behavioral advertising. Caller information is used to serve the client the caller contacted — not to market to callers, and not for any other business's purposes.
Who processes data for us
We use established service providers to run the platform — telephony and AI-answering infrastructure, scheduling/CRM tools, and billing. These providers process data only to provide their part of the service, under their own security and privacy commitments. A current list of categories of providers is available on request.
Recordings and consent
Calls to TradeKeep lines may be recorded and transcribed. Callers are informed by an announcement at the start of the call. Clients are responsible for any additional notices their own business practices require; TradeKeep configures the announcement to meet applicable recording-consent requirements as advised by counsel.
Retention
Call recordings and transcripts are retained for [RETENTION PERIOD — pending CommLaw review] and are then deleted, unless a longer period is required by law or an active dispute. Clients can request deletion of their call data at any time, subject to those requirements.
Your choices and rights
If you called a business that uses TradeKeep, your information was collected for that business. To access, correct, or delete it, contact that business or contact us at the address below and we will route the request to the client and act on our own copies as required by applicable law. Clients may access, correct, export, or request deletion of their account and call data at any time.
Security
We use access controls, encryption in transit, and least-privilege practices appropriate to the size of our operation, and we limit employee and contractor access to client data to what the work requires.
Children
The service is a business service for contractors and their adult customers. We do not knowingly collect information from children under 13.
Changes
If this policy changes materially, we will post the revised version here and notify active clients by email before it takes effect.
Contact
TradeKeep LLC
Attn: Donald
TradeKeep LLC, 2000 Park Street, Suite 101 #1382, Columbia, SC 29201
(980) 236-1350